Where do I find my license key?
Log in and go to My Account > License Keys. All your license keys are listed there. You can copy any key to your clipboard using the copy button, or click the eye icon to open the full details drawer.
If you cannot log in, use the License Recovery page to have your keys emailed to you.
How do I activate on a new domain?
Activation happens automatically when you install the plugin or theme and enter your license key in its settings panel. The domain is registered with the license server and counts toward your activation limit. You can see all activated domains under My Account > License Keys by expanding the domain list or opening the license details drawer.
What happens when my license expires?
When a license expires:
- Your software continues to work, but you will no longer receive updates or support.
- The license status changes to Expired on your My Account page.
- A renewal banner appears on the license card with a Renew Now button.
- Your activated domains remain in place but the license cannot be used to activate new domains.
To restore full functionality, renew your license from the My Account > License Keys page.
Can I transfer my license to a different domain?
Yes. First remove the old domain, then activate on the new one:
- Go to My Account > License Keys.
- Expand the domain list for the license or open the details drawer.
- Click the delete button next to the domain you want to remove and confirm.
- Install the software on your new domain and enter the same license key to activate.
How do I cancel my subscription?
- Go to My Account > Subscriptions.
- Find the subscription you want to cancel.
- Click Cancel and confirm when prompted.
You retain access until the end of your current billing period. After that, the subscription expires and no further payments are charged.
How do I pause and resume a subscription?
If the store supports pausing:
- Go to My Account > Subscriptions.
- Click Pause on the subscription you want to put on hold.
- Confirm when prompted. You will not be charged while paused.
- When you are ready, click Resume to reactivate billing.
How do I recover a lost license key?
Visit the license recovery page (provided by the store owner). Enter the email address associated with your account and click Recover My Licenses. If licenses exist for that email, they will be sent to your inbox. Check your spam folder if you do not see the email within a few minutes.
Recovery requests are rate-limited to prevent abuse. If you see a "too many requests" message, wait a while before trying again.
How do I install via Composer?
- Generate an API key from My Account > API Key (or use your license key).
- Add the store's Composer repository to your
composer.json. - Configure authentication in
auth.jsonor let Composer prompt you. - Run
composer require vendor-name/product-slug.
See the full Composer guide for detailed instructions.
What payment methods are supported?
Payment methods depend on what the store owner has configured. Common options include:
- Stripe — Credit/debit cards
- PayPal — PayPal account or guest checkout
- PayFast — Popular in South Africa
- Polar — Modern payment platform
Check the store's checkout page for the exact payment methods available.
Can I get a refund?
Refund policies are set by the store owner. Check the store's terms and conditions or contact support for refund requests.
How do I contact support?
Go to My Account > Support and create a new ticket describing your issue. If you do not have an account, look for a public support form on the store's website (powered by the Loading support form... shortcode).
Can someone else manage support on my behalf?
Yes. Go to My Account > Support > Support Agents tab. You can add a developer or agency by their email address and grant them access to create and manage support tickets for specific licenses or all licenses on your account.
How many sites can I activate?
Each license has an activation limit set by the store owner. You can see your limit on the License Keys page — it is displayed as "X of Y activations used." If you need more activations, consider upgrading to a higher tier or purchasing an additional license.
Tip: If you have reached your activation limit, you can free up a slot by removing a domain you no longer use. See "Can I transfer my license to a different domain?" above.
What is the difference between staging and live activations?
SLSWC automatically detects whether your site is a staging or development environment (based on the domain, TLD, and WordPress environment type). Staging activations are tracked separately from live activations and have their own limit. This means activating on a .local, .test, or staging.example.com domain does not count against your live activation slots.
Tip: If the automatic detection is not recognizing your staging site, contact the plugin developer — they can adjust the detection via filters.
How do I update my plugin or theme?
Once your license is activated, updates work just like any other WordPress plugin or theme:
- When a new version is available, a notification appears in Dashboard > Updates and next to the plugin/theme in the admin.
- Click Update Now to download and install the new version automatically.
- If your license has expired, you will see a notice that a valid license is required for updates. Renew from My Account > License Keys to restore access.
You can also update via Composer if you have it configured, or manually download the latest version from My Account > Downloads.