How many sites is a license for?
Your license covers a single domain and a staging site on the same primary domain. We do not have unlimited or multi-site licenses.
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Why is there an annual subscription?
Included in the purchase price is 12 months of support and updates, which renews automatically. You will be sent a reminder email one week before renewal. The recurring cost of the product is for continued support and product updates. If you don’t want to continue to receive support and product updates after the included period, […]
What kind of hosting do you recommend?
As this is a license and update server, we do not recommend running this on a shared hosting plan. A decent WordPress hosting company is recommended to ensure you’re able to serve your users their license and updates quickly and efficiently. Your hosting provider should have the following requirements Staging sites Automatic backups Fast support […]
Are you compatible with 3rd party plugins?
We cannot guarantee that we are compatible with any 3rd party plugins, except for those listed on our product pages. That being said, as our product mainly functions in the background, there shouldn’t be many instances where we would expect a conflict. We design our plugin to work without getting in the way or being […]
What version of WordPress & WooCommerce do you support?
Our product is constantly developed with the latest versions of WordPress & WooCommerce. We actively develop with the latest versions and test thoroughly with the latest pre-release versions to ensure we catch any issues before they are released.
What is your refund policy?
Our refund policy can be found here.
Is your plugin translatable?
Yes, our plugin can be translated into your preferred language. We recommend the free Loco Translate plugin to create your translation.
Do you offer a trial or a demo?
We do not have a demo or a trial, but we do have a 30-day money-back guarantee.
Do you offer support?
Yes, we offer support to all valid license holders. You can access our dedicated support from our support page. Self-service support is available via our documentation, if you can’t find a solution, we also offer one-to-one email support. Support includes assistance with setting up and resolving issues with our product but does not include customisation […]