License Server is a straight forward, easy to use licensing solution for your WordPress product business.
How many sites can I activate this on?
The license is valid for use on a single active domain and one staging site. There are no multi-site or agency licenses.
Do I need to renew my annual license?
Your license key is valid for one year from the purchase date. You need an active license key for continued access to product updates and support.
Where do I ask pre-sales questions?
If for some reason you can't find the information you need on our site, you can contact us via our web form.
Do you offer support?
Yes ! Customer support for our paid customers is available via our contact form for 1-on-1 email support. You can expect a response within 24 hours Monday to Friday and 48 Hours on holidays and weekends.
Do I get updates to the plugin?
Yes, automatic updates are available for all our paying users. If for some reason automatic updates are not working, please contact support and we'll help you resolve the issue.
Can I cancel my subscription at any time?
Yes, your subscription can be cancelled at anytime from your account page.
Do you offer refunds?
Yes, if there’s an issue that cannot be resolved by support within 30 days of purchase, you’re welcome to a full refund.
Will the plugin stop working if I don't renew my subscription?
No, the plugin will continue to work after your license expires, but you will no longer receive support and updates.
Do you offer a free trial?
We do not have a free trial, but we do offer a 30-day money-back guarantee. This allows you to trial it on your own site.
Can I add my own license types?
Yes you can use the existing license types or define your own.
Can I sell plugins and themes?
Yes, both plugins and themes are supported with License Server.
How can I handle recurring payments?
Recurring payments are supported via WooCommerce Subscriptions. If you have this enabled, then recurring payments can be configured by setting up a license subscription instead of a normal product.
If we haven’t been able to answer your questions above please feel free to contact us and we’ll be happy to help.
